We have received two reports from customers who had this stove cut out on them on an expedition where it was their only stove leading to epic retreats down the mountain. This cut out feature is an essential safety feature that is necessary due to the high temperatures this stove can reach.
Nearly always when Reactors fail it is due to users NOT lighting the burner over the MSR logo on the top of the stove and/or NOT using a sustained fire source such as a lighter - you should NOT use a fire steel with these stoves!
Always light from the top. Lighting from the side has the potential to cause under burn, which is where the fire is inside the stove rather than above the burner head. It can be recognised by a roaring noise, but is a rapid way of killing the stove.
Another cause of failure is users turning the stove upside down when lit and fitting their own home made pot stands to them.
If on an expedition, this stove will outperform every other gas stove on the market, but it is essential that you have a spare stove with you.
If your Reactor stove fails and it is less than three years old then MSR will consider replacing it under warranty. If it is older, or it has obviously failed due to user error, you will need to buy an entire new Reactor Burner Unit (417300) which cost £125 in 2017, but may have gone up by the time you read this.