Delivery

Estimated delivery time; 3-10 working days.

£3.95 for orders of less than £50 value

UK Standard Delivery Service: We aim for your parcel to arrive within 3-10 working days although this could take longer. Up to date delivery times are displayed at checkout. Parcels will be sent either by a Royal Mail 48 service, Royal Mail Tracked 48 service or by courier. Please bear in mind that most of these postal services do not deliver on Saturday, Sunday or Bank Holiday.

(Excluding Channel Islands)

Not all services are available in all areas - you will be offered services appropriate to your postcode and the time you order when you checkout.

UK Standard Delivery Service: We aim for your parcel to arrive within 3-10 working days although this could take longer. Up to date delivery times are displayed at checkout. Parcels will be sent either by a Royal Mail 48 service, Royal Mail Tracked 48 service or by courier. Please bear in mind that most of these postal services do not deliver on Saturday, Sunday or Bank Holiday.

UK Priority Delivery Services: Express postage services can be selected at checkout. Your order will jump to the front of the queue and we will send your parcel the same day if you order before 2pm on a weekday for DPD services, and before 3pm for Royal Mail priority services. Parcels will be sent by the listed carrier for the service selected. NB Our Priority Services are not available to all UK postcodes; exceptions include the Scottish Highlands and all UK islands. You will be offered services appropriate to your postcode at checkout.

DPD: Select one of these Priority services and DPD will notify you of your one-hour delivery window by SMS/email. You can track the progress of your parcel using the DPD app which shows parcel progress on a real-time map, all the way down to a final 15-minute time slot.

DPD will also offer you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local DPD depot or participating DPD Pickup shop, or upgrade to delivery before 12:00.

Will someone need to sign for my parcel? Most standard service parcels will not need a signature on delivery, although some parcels, which are larger or of higher value may need one. Parcels sent by Priority services will definitely need a signature on delivery. However, the driver may leave your parcel without a signature upon your request, and although we are happy to add instructions to an unsigned for parcel as to where it should be left, we cannot guarantee that these instructions will be followed. You can add instructions during checkout such as "If out, leave in porch" for example. But please note that if you request that a parcel be left anywhere where it will not be signed for, and the carrier claims that they followed your instructions, and the parcel has subsequently disappeared, then that is your loss, not ours.

Alternative Delivery Address: When you pay, we need you to use the address that your payment method is registered to but you will have the opportunity to add an alternative delivery address at checkout.

For full details and further information, please read our Terms & Conditions and Returns Policy.

Yes - There are two options:

1. Your parcel can be delivered your nearest 'DPD Pickup' shop. Simply choose one of our DPD services for delivery and then divert your parcel whilst in transit using your DPD Predict email or SMS. You can find your local DPD Pickup shop hereDiverting your parcel in transit will usually add an extra day to the delivery time.

2. Collect from us at Needle Sports in Keswick. You can select to collect instore at checkout and there is no delivery charge. Orders can be ready in an hour or two but, if you are aiming to arrive sooner, then let us know and we will try to accommodate this. Select Click & Collect at checkout, enter your postcode and click on the Needle Sports pin at the centre of the map.

• Order online, select ’Collect from Needle Sports’ as your delivery service.
• Staff will be here 09:00-17:30 every day and will need around 20 minutes to prepare your order.
• You’ll receive an automated email when your order is processed and ready to pick up.

Not all services are available in all areas - you will be offered services appropriate to your postcode at checkout.

Payment: We accept online payment by by credit card, debit card or Paypal.

Taxes: To benefit from VAT free shopping, you will need to select your country as Channel Islands, or Jersey, Guernsey etc. at checkout (not UK!).

How will my parcel be sent? We will use a Royal Mail or courier service which may need a signature for upon receipt. If we are out of stock of one or more items, we will contact you by email to let you know your options.

For full details and further information, please read our Terms & Conditions and Returns Policy.

Not all services are available in all areas - you will be offered delivery services appropriate to your postcode at checkout.

Payment: We accept online payment by by credit card, debit card or Paypal.

Taxes: For delivery to the Isle of Man, you will be charged VAT at checkout

How will my parcel be sent? We will use a Royal Mail or courier service which may need a signature for upon receipt. If we are out of stock of one or more items, we will contact you by email to let you know your options.

For full details and further information, please read our Terms & Conditions and Returns Policy.

European Countries. Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Merino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

Payment. We accept online payment by by credit card, debit card or Paypal. Delivery must be to the same address that the payment method is registered to. Once we have received your order we may contact you for further confirmation that you are the cardholder as this is sometimes recommended by our bank. We regret that we are unable to take orders over the phone. Nor do we do not accept orders where the delivery address is an International forwarding agency or freight company, and such orders will be cancelled and refunded.

Taxes. For all non-UK delivery addresses, you will not be charged VAT (tax) by us. It is important to note that you will be responsible for paying all import duties, taxes and charges when your parcel arrives in the destination country. You will be contacted by the parcel carrier for payment when the charges are due. If for any reason, you do not pay the import charges and taxes, or you refuse to receive your parcel, the parcel will be returned to us by the carrier. In these circumstances, when we receive the parcel, we will refund the cost of the goods, less any costs incurred in transporting your parcel. If you send back any items from outside the UK, we will not be able to refund any taxes or fees that you paid on original import of the goods. You should contact the tax authorities who collected the tax for a refund.

How will my parcel be sent? We will use a Royal Mail or courier service which will need a signature for upon receipt. It is worth noting that some items will be sent in a box for protection during transit so the shipping price at checkout may reflect this. An example would be a sleeping bag weighing 1.6kg which may fall into the 2kg+ shipping price. If we are out of stock of one or more items, we will contact you by email to let you know your options.

Delivery time. Although we are currently accepting orders for delivery all over the world, please be aware that there are delays with all the carriers both in transit and in customs. We expect parcels to take 1-4 weeks to arrive in Europe, and 1-6 weeks for the rest of the world so please do not order if you are running to a deadline. Parcels are currently being delayed at every stage of their journey.

Returns and Refunds You are welcome to return any unwanted items from your order to arrive here within 30 days after you have received them. All items must be unused, in a brand new, clean condition with labels attached. All payments are refunded in GBP so please be aware that the exchange rate since purchase may have changed. This means that your refund amount could be more or less than your original purchase amount. For all non-UK orders, you are responsible for paying postage costs to return any item, even if that item is faulty. We will not be able to refund any taxes or fees that you paid on original import of the goods. Please take all of this into account when ordering, and consider buying this product from an official stockist in your own county where possible.

For full details and further information, please read our Terms & Conditions and Returns Policy.

Worldwide delivery to the following non-Europe Countries. Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Botswana, Bouvet Is, Brazil, British Indian Ocean Territories, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Is, Central African Republic, Chad, Chile, China, Christmas Is, Cocos (Keeling), Colombia, Comoros, Congo Democratic Republic, Congo Republic, Cook Is, Costa Rica, Cote d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Is Malvinas, Faroe Is, Fiji, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya ,Kiribati, North Korea, South Korea, Kuwait, Kyrgyzstan, Laos, Latvia , Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands Antilles, New Caledonia, Nepal, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Is, N. Mariana Is, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Reunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, S. Georgia and S. Sandwich Is, South Sudan, Sri Lanka, St Helena, St Pierre & Miquelon, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands Is, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Is. (British), Virgin Is. (USA), Wallis and Futuna Is, Western Sahara, Yemen, Zambia, Zimbabwe.

Payment. We accept online payment by by credit card, debit card or PayPal. Delivery must be to the same address that the payment method is registered to. Once we have received your order we may contact you for further confirmation that you are the cardholder as this is sometimes recommended by our bank. We regret that we are unable to take orders over the phone. Nor do we do not accept orders where the delivery address is an International forwarding agency or freight company, and such orders will be cancelled and refunded.

Taxes. For all non-UK delivery addresses, you will not be charged VAT (tax) by us. It is important to note that you will be responsible for paying all import duties, taxes and charges when your parcel arrives in the destination country. You will be contacted by the parcel carrier for payment when the charges are due. If for any reason, you do not pay the import charges and taxes, or you refuse to receive your parcel, the parcel will be returned to us by the carrier. In these circumstances, when we receive the parcel, we will refund the cost of the goods, less any costs incurred in transporting your parcel. If you send back any items from outside the UK, we will not be able to refund any taxes or fees that you paid on original import of the goods. You should contact the tax authorities who collected the tax for a refund.

How will my parcel be sent? We will use a Royal Mail or courier service which will need a signature for upon receipt. It is worth noting that some items will be sent in a box for protection during transit so the shipping price at checkout may reflect this. An example would be a sleeping bag weighing 1.6kg which may fall into the 2kg+ shipping price. If we are out of stock of one or more items, we will contact you by email to let you know your options.

Delivery time. Although we are currently accepting orders for delivery all over the world, please be aware that there are delays with all the carriers both in transit and in customs. We expect parcels to take 1-4 weeks to arrive in Europe, and 1-6 weeks for the rest of the world so please do not order if you are running to a deadline. Parcels are currently being delayed at every stage of their journey.

Returns and Refunds You are welcome to return any unwanted items from your order to arrive here within 30 days after you have received them. All items must be unused, in a brand new, clean condition with labels attached. All payments are refunded in GBP so please be aware that the exchange rate since purchase may have changed. This means that your refund amount could be more or less than your original purchase amount. For all non-UK orders, you are responsible for paying postage costs to return any item, even if that item is faulty. We will not be able to refund any taxes or fees that you paid on original import of the goods. Please take all of this into account when ordering, and consider buying this product from an official stockist in your own county where possible.

Ukraine We are not currently accepting orders, as deliveries by our carriers have been suspended.

Russia & Belarus We regret that due to the current sanctions against Russia and Belarus incurred as a result of its invasion of the Ukraine, we can no longer accept orders for shipping these countries. We apologise to our friends and fellow mountain lovers for this as we realise that they probably have little say in their country's foreign policy.

For full details and further information, please read our Terms & Conditions and Returns Policy.

BFPO Delivery

We routinely send orders to British forces overseas. If you wish to make a purchase, you must comply with current BFPO weight limits for your location and use the following address format at checkout:

Name: Service Number, Rank and Name
Address Line 1: Unit or Regiment
Address Line 2: Operation, Barracks or Camp, or RAF Station, or Naval Ship
Town/City: BFPO number
Postcode: BF1 ***
Country: UK

*** The postcode format entered at checkout must adhere to the standard UK format postcode of six characters, starting with BF1. You can check your postcode at https://www.gov.uk/government/publications/british-forces-post-office-locations

Delivery Costs

Standard Delivery (Orders under £50) £3.95
Standard Delivery (Orders over £50) FREE

Royal Mail Tracked 24 £4.95

BFPO & VAT

Those stationed outside the UK may be able to claim a VAT refund from us. If your location is eligible please;

Complete your order online using the address format instructions above.
Email us immediately after making your order to confirm that your BFPO address is eligible, and ask for a VAT refund.
We will refund the VAT when processing your order.

You may be familiar with our shop in Keswick - all our mail orders are sent from here. We keep as much stock as space allows and restock regularly. If an item is out of stock it is probably already on order from our suppliers.

Most items on our website are available to back order - ie you can order it even if we don't have it in stock.

For some items where there is likely to be a long delay, we do not allow back order. If you are interested in any of these items, you can request an automatic email be sent to you when it comes back into stock - just click the button next to the item and fill in your email address.

Occasionally we offer an item for sale as a 'pre-order'. This would be for a new item that is due to arrive imminently - a much anticipated new book for example. If you make a pre-order your order will be posted as soon as the item arrives.

If we receive an order where one or more items are out of stock and there is a delay of more than a few days we will email to discuss options. We may send in stock items initially and out of stock items to follow or we may send everything together when in stock. We will treat each order on a case by case basis. For international orders we will send everything together. Please do not hesitate to contact us if you need to.

We will do our very best to get your parcel to you as expected. If you are out, carriers may leave a card for you to collect the parcel or call them to re-arrange delivery. If a parcel comes back to us due to failed delivery you will be responsible for the cost of re-sending the parcel.

For full details and further information, please read our Terms & Conditions and Returns Policy.

You should have received a confirmation email with your shipping details including tracking numbers where applicable so you can search the carrier's website for the latest tracking information.

Please bear in mind that parcels are taking longer than usual and make allowances for this when ordering.

If you have been unable to locate your parcel using any of these methods then please contact us by email; info@needlesports.com.